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Student FAQs

Assignments       Examinations       Mitigating circumstances       Results 

Help and support for approaching your ICA assignment

Scroll down for more help and support on examinations, mitigating circumstances and your results 

FAQs (Assignments)

This will depend on the level of programme you are enrolled on. Diploma programmes are assessed through three assignments and Advanced Certificate programmes are assessed through two assignments. 

The type of questions within the assignment will vary depending on the assignment – section 2.1.1 (Advanced Certificate) and 2.1.2 (Diploma) have the details of the type of questions you will need to answer. 

The format of the assignment will vary – section 2.1.1 (Advanced Certificate) and 2.1.2 (Diploma) have the details of the format of the different assignments and the type of questions you will need to answer.  

Your assignment questions are available to download from your Learning Platform. Select the tab titled ‘Assignment Submission’ then choose the relevant assignment - there is an option saying, ‘Please click here to download the question.’.  

Assignments must be submitted in Microsoft Word format as a single document.  

You should include your user ID number and jurisdiction in the header of your 

assignment. We also recommend: 

  • a cover page that includes your ID number, submission date and the course 

  • title (do not include your name)

  • a contents page – optional, but gives a professional finish to your assignment 

  • font size 11 or 12 in a clear typeface such as Calibri, Ariel, Times New Roman 

  • leave 1.5–2 line spacing 

  • use sub-headings to clearly identify what you are discussing 

If the assignment is split into part questions then you should make it clear in your assignment where each part is being answered eg by labelling them (1, 2, 3 etc or a, b, c etc) to match the question. 

No – you should not include the questions. When answering them you should just refer to the identifier eg 1,2,3 etc or a,b,c etc  

You can use bullet points in your assignments to get across the key points however you need to fully address the requirements of the question – if, for example, the question includes the requirement to evaluate, discuss, explain or analyse some information, then you need to consider how much of this can be achieved through bullet points.  

Some aspect of the question may be difficult to evidence through bullet points alone and so you may need to include some narrative text to accompany any bullet pointed list. 

Yes – however appendices should only be used in exceptional circumstances and should consist of only brief extracts or tables.  

Appendices are included in the overall word count for your assignment 

See Section 2.4 of the Assessment Handbook for more guidance on the use of Appendices. 

The first time you use an acronym you should include the full title eg The Basel Committee on Banking Supervision (BCBS) – from then on you can just include the acronym BCBS. 

Contents pages are optional and can be used to show where the different parts of the assignment are being answered and if you are including any appendices.  

No – we require candidates to use Microsoft word so that we can accurately verify the word count and to ensure that it will be accessible to examiners.  

Some questions lend themselves to essay style, discursive answers which benefit from introductions and conclusions. Other questions will more naturally lead to shorter more concise answer.

Direct quotations must be enclosed in quotation marks (“) within the main body of the text.  

You should include a citation (reference) in the following instances: 

  • Whenever you use someone else’s work or ideas 
  • When you paraphrase, quote, summarise or otherwise refer to or draw upon someone else’s work  

Section 2.5 of the Assessment Handbook provides guidance on how to reference your assignment. 

Candidates are required to use footnote style referencing. 

Section 2.5 of your Assessment Handbook contains information on why, what, when and how you should reference material within your assignment.  

Any quoted materials in the assignment needs to be in English and so, if an English version is not available, it should be translated by you when you write your assignment. The source within the footnote can give the original title which would not need to be translated.

Footnotes are used to reference pieces of work in the text. 

Footnotes are notes (or a reference to a source of information) that appear at the foot (bottom) of a page.  

In a footnote referencing system, you indicate a reference by:

  • putting a small (ie ‘superscript’) number at the end of the line of type directly following the source material  
  • putting the same number, followed by a citation of your source, at the bottom of the page (footnoting should be numerical and in correct order: the first reference is 1, the second is 2, and so on) 

Section 2.5.4 of your Assessment Handbook provides more information on how and when to use footnotes.  

Microsoft Word has an inbuilt system that will allow you to inset footnotes. 

  • Click where you want to include a reference (footnote) ie after the text that is a quote or paraphrase of someone else’s work.  
  • On the ‘References’ tab select ‘Insert Footnote’  
  • Enter the relevant information in the footnote  

Section 2.5 of the Assessment Handbook provides guidance on the information you should include.  

Yes – section 2.5.4 of the Assessment Handbook provides guidance on how and when to use Ib.id or Op.cit as part of your referencing.  

Yes. The key point with all referencing is that the relevant information is included in the reference and that it is clear to the examiner what is your own original work and what is material that you are citing as being created by someone else.  

If this is an internal document from your place of employment or information presented as part of a training session, then you can still quote it. Your citation should include as much information as possible to identify the original source.  

The key point with all referencing is that the relevant information is included in the reference and that it is clear to the examiner what is your own original work and what is material that you are citing as being created by someone else.  

If this is an internal document from your place of employment or information presented as part of a training session, then you can still quote it. Your citation should include as much information as possible to identify the original source.  

Section 2.5.4 of the Assessment Handbook provides guidance on how to present references.

Yes, you can do this and you should then treat it like any other source ie include a reference whenever you quote or cite in your answer, and provide the source title and the page or section details.  

Section 2.5.4 of the Assessment Handbook provides guidance on how to present references.  

You should treat a handbook published by an organisation in the same way as any other source ie provide the title and author (either individual or organisation) and then the relevant page or section details.  

Section 2.5.4 of the Assessment Handbook provides guidance on how to present references.  

Direct quotation where you repeat material from your source word for word. 

Indirect quotation where you refer to a concept or paraphrase an idea. 

Section 2.5 of the Assessment Handbook provides guidance on how to reference your assignment. 

The same basic rule applies to all types for reference material ie you should provide the information that identifies the original source and makes it possible for the examiner to find the source they are citing.  

As standard they would provide the name/title of the source (the report or the piece of legislation), the author (either an individual or organisation), the section or page being cited and the date of its publication. If it is taken from an online source, they would include a link to the website.  

If you are referencing a specific piece of legislation, you would normally cite the most recent version of it unless you were referring to something that was only included within previous versions as part of the answer. 

You should follow the guidelines within the Assessment Handbook on how to reference a website – if this relates to an online document then you should include the page/section reference for the part you are quoting. 

Section 2.5.4 of the Assessment Handbook provides guidance on how to present references.  

The word count limit for your assignment will depend on the level of programme you are enrolled on.  

The maximum word count for assignments is as follows: 

  • Advanced Certificate 2,500 words 
  • Diploma 3,500 words 

The limits will be confirmed on the front cover of your assignment. 

Penalties will be applied for excessive word count as follows: 

  • Up to 10% over the specified word limit - 10 marks penalty 
  • 11%–25% over the specified word limit - 20 marks penalty  
  • 26%–50% over the specified word limit - 30 marks penalty 

Any assignment that are in excess of 50% over the specified word limit will not be marked and a mark of zero will be recorded 

Yes, the word count for each of your assignments is the same.  

No – unless an individual or part question makes specific reference to a word limit, the word count limit applies to your overall assignment.  

As a general rule we would recommend that you should aim to use an amount of words relevant to the number of marks a question is worth eg a 25-mark question should account for a ¼ of your overall word count.  

No, it is not included in the word count 

Section 2.2.2 of the Assessment Handbook confirms what is included within the word count for your assignment.  

Yes, any quoted material would be included in the word count however the associated citation (footnote reference) would not be.  

Section 2.2.2 of the Assessment Handbook confirms what is included within the word count for your assignment.  

No – this would not be included in the word count.  

No - the word count allowance excludes any footnotes, contents page(s), title page, headers and footers. 

Please note however that footnotes should only be used to provide the source of material that you cited in your work. Any narrative text or additional content included in your footnote would be included within your word count. 

Yes, you can include diagrams in your assignment. Any words that are used in the diagrams would be included within the assignment word count. 

Some questions will require you to talk about a specific jurisdiction or use one as an example and this would be made clear within the individual questions.   

For other questions you will not be directed to select a jurisdiction, but you could still choose to use examples of the legislation or regulatory obligations within the jurisdiction(s) they are familiar with as part of your answer.  

In either case you can choose which jurisdictions you wish to use as part of your answer and if you choose to use a different jurisdiction from where they are based, you would not be penalised or suffer as a result. We accept that some candidates may want to answer questions based on a jurisdiction they have knowledge or experience of which is different to where they are currently based. You should just make this (the choice of jurisdiction) clear within their answer.

You should include the details of your jurisdiction in the header of your assignment and the examiner will then use that to help with their understanding of your answer.  If you wanted to include a note of the jurisdiction and sector in the introduction to your answer, then you can do so.

Some students make a specific effort to use multiple different jurisdictions, possibly to demonstrate the breadth of their knowledge in the hope that this will gain them more marks however you would not be rewarded for this. 

You can choose to answer individual questions based on different jurisdictions if you want to – sometimes students will use a jurisdiction where they have worked in the past or for where they have a lot of knowledge about rather than where they are based.  

If that is the case, you just need to make it clear in your answer which jurisdiction you are using as the context – in the absence of any statement we would assume it based on the jurisdiction stated in your header.  

No – the choice of jurisdiction can vary between assignments. You are free to pick whichever jurisdiction you have most knowledge or experience of relevant to the question.  

You are asked to include the jurisdiction you are based in within the header of your assignment – you should make it clear in your answer if you are using a different one as the context for an answer.  

You can use a broad sector as the context for your assignments or a narrower context if you wish to, as long as that sector gives you scope to fully answer all requirements of the question. You should make your choice of sector clear in your answer.  

We encourage you to co-operate and to work with your fellow students. 

However, it is important to distinguish between co-operation and collusion on assessment work (assignments).  

Collusion is when a candidate or candidates collaborate with another candidate or candidates, as an individual or group to gain a mark or grade to which they are not entitled. 

There is guidance in section 3.1.2 of your Assessment Handbook on how to avoid collusion and what is and isn’t acceptable.  

You submit your assignment via the Learning Platform. 

In order to submit your assignment, you need to: 

  • Select ‘My Courses’select the course title from the drop down menu and scroll down to the assignment section. 

  • Select the relevant assignment title/due date - this will take you through to the submission page where you will need to accept the Turnitin User Agreement. 

  • Select ‘Submit Paper’ (cloud icon next to it) to open the Submit Paper page. 

  • You should enter your username (ID Number) for the submission title and upload your assignment either via the Add icon or drag and drop to add the file. 

Please submit one document only. 

Tick the box for the declaration and click ‘add submission’. 

Please note that the maximum file size is 5MB and any assignments over and above this limit will not load.  

You have until midnight (your local time) on the submission deadline date to submit your assignment.  

Yes, you can resubmit an assignment before the deadline. The submission portal will not allow you to delete an assignment that has been submitted or to submit more than one document, and so if you do need to resubmit it you should email the ICA Assessment Team who can delete it on your behalf. 

In the unlikely event that IT issues prevent you from submitting online, please email the ICA Assessment Team (icaassessments@int-comp.org).  

If the problem occurs out of office hours, please email your assignment to the above address(s).  

Non-submission of an assignment without due cause will result in a mark of zero for that assessment.  

You may be offered one opportunity to re-submit a different piece of work at a different time – this will be treated as a resit with a GBP 50 (+VAT) administrative fee and the maximum mark you can receive for it will be capped.

Penalties will be applied to those candidates who submit their assignment or coursework after the due date. 

Penalties will be applied for late submission as follows: 

  • Assignment received between 1 to 7 days after the due date will be penalised 5 marks 
  • Assignment received between 8 to 14 days after the due date will be penalised the initial 5 marks plus additional penalties of 2 marks per day up to 15 days (max. 21-mark penalty) 
  • Assignment received 15 or more days after the due date will not be marked and a mark of zero will be recorded 

No - we would only discuss these details with candidates where there is a concern about the amount of quoted material or if we suspect plagiarism. 

Your candidate ID number (CON number) will be included within your joining instructions.  

Help and support for approaching your ICA examination

Scroll down for more help and support on mitigating circumstances and your results 

FAQs (Examinations)

The initial booking confirmation you receive from ICA upon enrolment will contain information about the date of your examination. You will receive another email from ICA in the lead up to the examination to confirm the date, time and venue for the examination. Check your email from ICA carefully and ensure you know the location of the examination venue.  

Misreading the timetable is not a satisfactory explanation if you are absent from an examination or arrive to it late. 

If you wish to discuss any individual examination adjustments required, due to a disability or ongoing medical condition, you should contact the ICA Assessment Team icaassessments@int-comp.org before the exam deadline for advice.  

ICA respects the rights and religious views of its students. We will make every attempt to schedule your examination avoiding any holy days, however this may not always be possible. Please email us with any individual circumstances prior to the deadlines published. 

Generally, most ICA examinations will start at 09:30 or 14:00. Students are usually called into the room by the invigilators 10-15 minutes before the examination start time (depending on the size of the venue) so make sure you leave enough time to get to the venue. Students are called in ahead of the published start time so you can be seated and be in place to hear all the announcements relating to the examination before you start. 

It is important to arrive early as you may miss some important information if you arrive after the examination has started. 

We suggest you plan enough time to get to the examination venue and allow for traffic and travel problems.  

Students can still enter the examination venue up to 30 minutes after the examination has started, however you will not receive the missed time back, the time will be lost. 

If you arrive more than 30 minutes after an examination has started, you will not be allowed to take the examination. You should let ICA know by informing the Assessment Team by email at icaassessments@int-comp.org. 

Examinations take place at various times throughout the year, and room temperatures vary from venue to venue so the best thing to do to make sure you are not too hot or too cold is to wear layers.  

Even in the summer months it might be very warm outside but the air conditioning in some buildings will make the room a lot cooler so make sure you are going to be comfortable.  

Double check the start time and the venue on your timetable the day before your examination. Ensure you arrive at the examination venue at least 20 minutes before the examination starts. The invigilators will call you into the room 10-15 minutes before the examination starts. You do not want to be late and then miss out on an important piece of information or regulation that may affect your performance. 

This might seem obvious but go to the toilet before your examination starts so that you do not lose time during the examination – you will not be given additional time to make up for toilet breaks. 

On the day of the examination, you may take with you the following items into the examination room: 

  • a dictionary  
  • a small bottle of water
  • any notes, course materials and texts

Candidates taking the IBF accredited programmes in Singapore may take electronically stored materials into the examination room with them; with the storage device switched to aeroplane mode or with Wi-Fi otherwise disabled. 

You must not bring the following to an examination: 

  • any drinks other than a small bottle of water 
  • any food (unless ICA are aware of any specific medical condition) 
  • any pencil case unless it is clear 
  • earphones or headphones 
  • electronic devices of any kind including mobile phones, smart watches, tablets, etc. 

Candidates (other than those taking the IBF accredited programmes in Singapore) are not permitted to take into the examination room any devices or means of accessing the Internet. Anyone found to have such a device on them may be penalised. 

The use of mobile phones in the examination or during any toilet break is strictly prohibited. If they are brought to the examination venue they must be fully switched off (not left on silent). If you are found to have used a mobile phone during the examination, this will be reported to the ICA. 

Candidates on a public programme must produce photo ID when registering at the examination venue. 

The usual forms of acceptable ID are driver's licence or passport. If neither of these are available, then something else with a photograph and full name will be accepted such as a work ID card. If you don't have any of these forms of ID, then please contact ICA a few days prior to your examination.  

Please note that if you are registered on our records under a shortened version of your name you will need to contact us prior to the examination to update this. This will ensure that the register matches your identification and also, more importantly, ensures that your certificate, when issued, displays the correct name. 

An Invigilator will need to perform an identification check before the examination commences. You will not be required to uncover your face or hair in public. 

Only if a candidate is suspected of using headphones or other electronic hearing devices to gain an unfair advantage during an examinationcan they be asked to remove their headwear so a check can be performed.  


Candidates will not be allowed to enter the examination room until the invigilators give their permission.  

At the start of the examination, the invigilator will require candidates to complete the front sheet of the examination answer book on which the candidates must put their candidate ID number, course title, examination date, seat number (if applicable), Jurisdiction and industry sector. 

You should wait outside the venue until the invigilators call you into the room. 

As soon as you enter the examination room you are under examination conditions. This means you are not allowed to talk to other candidates. On entering the venue, invigilators will indicate where to leave any personal belongings, including coats, hats and bags. Please take out of your bag the items you need for your examination.  

Please complete the attendance register and provide your photo ID at the same time. 

You should sit quietly at your desk until the invigilators make their announcements. It is important to listen carefully to everything the Invigilator tells you. Some rules are a standard script which you will hear at every examination, but please still listen even if you have heard it before. These rules may be supplemented by instructions that are specific to the examination you are doing and may affect your performance if you do not abide by them.  

You can complete the front of your answer books but do not write inside until the examination has started. You need to complete the name of the course you are studying, and the examination date and time. Please remember to provide your candidate ID number.  

You should refrain from any behaviour that might disturb or cause offence to other candidates during the examination.  

During the period of the examination and the administration periods both before and after the examination, candidates may not pass information nor talk to other candidates. 

During the examination, if a student causes a disturbance, the invigilator has the authority to warn the student about their behaviour and can ask the student to withdraw if he/she persists. 

The invigilator shall make a written report of any unacceptable examination behaviour and ICA may take this into account in deciding the success or otherwise of the candidate concerned.

The invigilator's authority is final during the examination period. If candidates wish to complain about an invigilator, they must do so in writing to the ICA so that the ICA can investigate.  

The Invigilator will tell you when you can start the examination. Make sure you read the instructions on the front page of the examination paper very carefully, as they may provide you with information in addition to any rules read out by the Invigilator. Failure to read any instructions may affect your performance if not followed. 

Candidates whose examination includes multiple choice questions (MCQs) will not be given any reading time, all other candidates will receive 15 minutes.  

During this time, you may make notes on the examination paper but not write in your script. This is a good opportunity to select and plan the questions you intend to answer. 

Once the examination has commenced, the invigilator will give time calls for the assistance of candidates. The call to stop writing means no further writing may be carried out whatsoever. Thus, candidates must ensure that all question numbers, candidate numbers, etc., are completed before the call. 

Candidates should adhere to the following rules. 

  • Write in black or blue ink only. 
  • Write on one side of the paper only. 
  • Begin every question on a fresh page. 
  • Submit answer plans, as they will be taken into account by the examiner should you run out of time at the end.  
  • Do not remove any pages from your answer booklets.

Any parts of an assessed piece of work (e.g. an examination script) which are agreed as illegible by first and subsequent markers will be marked at zero. 

Students who suffer an unexpected medical or physical condition should provide the ICA Assessment Team with the documented evidence. 

Students who may require additional time or support completing written assessments should make ICA aware of this on their application form. 

Any students with additional needs who require support during their studies or assessment, including the possible allocation of additional time in examinations, should contact the ICA Assessment Team with the documented evidence.  

All rough work and any question planning must be written in the answer book and then crossed through if you do not want it to be marked. You should not tear any pages out of your answer book or use any of your own paper. 

Additional paper will only be supplied if you have used every page in the answer book already supplied. If you need extra paper, please raise your hand to attract the attention of the invigilator. If you use extra paper, please ensure that your candidate number is written on the extra paper and that this is securely attached to your answer booklet  

No-one can leave the examination room until 15 minutes has elapsed. No candidate can leave during the final 30 minutes of the examination. 

If your examination finishes before other examinations in the venue, please leave quietly as other students will still be completing their examinations. Even when you have left the room, please keep your voices low as conversation carries in a quiet environment and may be disruptive to those still continuing. 

Once the examination is underway, if you wish to go to the toilet you must raise your hand and wait until you have the invigilator's attention. Only one person can go to the toilet at a time, so if several people are requesting to go to the toilet you will have to wait until it's your turn. Any time spent out of the room will be lost. 

If you need to leave the examination room because you are ill, any time spent out of the room will be lost but a report will be completed so the Assessment Board have this information. 

You should raise your hand and attract the attention of the invigilator. 

Once the Invigilator has announced the end of the examination, you should stop writing immediately. It is considered misconduct if you keep writing after the Invigilator has asked you to stop and will be reported to the ICA. 

Make a final check to ensure that your student ID number is on every answer booklet and any additional sheets you have used are securely fastened to your answer book. 

The invigilators will collect your completed answer booklet from your desk. Do not leave your seat or talk to anyone else until all booklets have been collected. 

You cannot take the question paper with you. Only take with you what you brought into the examination room. The invigilator will inform you when you can leave the examination venue. 

Help and support with mitigating circumstances

Scroll down for more help and support on your results 

FAQs (Mitigating circumstances)

If you have exceptional circumstances that prevent you from meeting an assessment (i.e. assignment deadline) you may be entitled to a deferral of assessment. 

A deferral of assessment is the postponement of the date you are due to submit an assessment until the next opportunity and without penalty. 

All approved deferrals will incur an administrative fee of GBP 100 (+VAT where applicable). 

Extensions may be granted for candidates who are unable to submit their assignment on time and have approved mitigating circumstances. 

If you require an extension, you must submit this before the submission date. 

Extension requests received on or after the due date will be automatically refused and a penalty applied for any late submission. 

For more information, please refer to Section 2.3 of your Assessment Handbook 

Candidates need to consider the pressures of work when committing to the course. 

Please note that we do not accept the consequences of paid employment (or being unexpectedly busy at work) as mitigation.  

We can accept unexpected or emergency travel connected with employment or short-notice regulatory spot check visits (i.e. not pre-notified or planned) if supported by confirmation from your employer.   

If you wished to request an extension to your submission deadline you would need to make an application for mitigating circumstances – the guidelines relating to this are available online. 

You should contact ICA as soon as possible if you consider that some serious illness or misfortune has adversely affected your ability to complete one or more assignments or if you believe that the results you might obtain from one or more assessments will be adversely affected. 

Our regulations also state that requests for mitigation submitted after the assessment will not be considered without a credible and compelling explanation as to why the circumstances were not known at the time or beforehand. 

If you submit an answer to the specimen paper in error, you would receive a mark of zero.  

That would be treated as your first attempt and you would have the opportunity to retake the assessment at a later date 


Help and support with your results


FAQs (Results)

The scheduled release dates for your assignments are available to view under the ‘Assignment Resources’ tab of your learning platform.  

We have a seven-week timeframe for assignments - the results will be available by the end of the seventh week after the submission date.  For final assignments (assignment 3 for Diploma and 2 for Advanced Certificate) ICA operates a ten-week timeframe for the marking and calculation of final grades.  

When your result is ready you will receive an email informing you that your mark and feedback are available to view from the ICA website.  

No – unfortunately we are not able to release results over the phone.  

The overall pass mark for the whole course is 50%. This is calculated by using the average of your assignment marks.  

The minimum mark for each individual piece of assessment at Advanced Certificate and Diploma levels is 40% - any student who doesn’t achieve this mark in an assignment has failed that element and must retake that element even if, overall, they have achieved a mark of 50% or more.   

For Diplomas and Advanced Certificates candidates are graded on the average of their assignment marks as follows: 


Final mark 




60 – 69  


40 – 59  


A mark of 49 or below would be a fail. 

Certificates will be posted to you 2 weeks after you receive your results.

Yes - For each assignment you will receive individual feedback that you should read in conjunction with the generic feedback. The feedback will cover both the content and presentation of your assignment. 

ICA will also provide a generic report by the Chief Examiner which provides an overall summary of some of the key points that candidates could have included in their assignment. 

No – we may provide feedback on individual questions however candidates only receive an overall mark (out of 100) for the assignment, not for each part question. 

No, unfortunately we are unable to provide this service for students.  

You should carry on with the rest of your programme (training and assessment) and following the Assessment Board you will be contacted to tell you which assessments you need to retake.  

Marks for retake assessments are capped at 50 (or the lowest mark available in order to pass the qualification overall).   

Yes - you will be charged GBP 50 per assignment (plus VAT where applicable) for resitting an assignment. 

You will need to answer a new question which will be made available to you via your learning platform once the resit booking has been made.  

You will not be allowed to resubmit a previous assignment.  

Candidates who fail an assessment or overall qualification are entitled to one resubmission of each assignment per programme of study.  

In exceptional circumstances the Assessment Board may grant a second resubmission, however these are usually limited to those with proven mitigating circumstances and rarely permitted. 

If you have exhausted all opportunities to pass the overall qualification you may be offered a pass at lower award. This is subject to having achieved minimum pass level marks (40%) in each assessment element 

If you have failed to meet the criteria for a lower award you can request a Certificate of Attendance to acknowledge your participation in the training. 

No - only students who have failed an assignment or failed to pass the overall qualification will be offered the chance to resit an assignment. Candidates who have passed cannot retake an assessment in order to score a higher mark or grade. 

If you wish to formally appeal, you may do so in respect of the decisions of your result and/or the feedback given on assessed work only on the following grounds: 

  • that there exists or existed circumstances affecting your performance of which, for good reason, the Assessment Board may not have been made aware when the decision was taken, and which might have had a material effect on the decision  

[NB: if a candidate wishes to appeal on such grounds, they must give adequate reasons with supporting documentation why this information was not made available prior to the decision being made} 

  • that there had been a material administrative error or procedural irregularity in the assessment process or in putting into effect the regulations for the programme of study of such a nature as to cause significant doubt whether the decision might have been different if the error or irregularity had not occurred 
  • that there is evidence of prejudice or bias or lack of proper assessment on the part of one or more of the examiners. 

An appeal which questions the academic or professional judgement of the examiner will not be permitted. 

Should you wish to make an appeal it is important that you read the full ICA Appeal guidelines 

Adding your ICA qualification to your profile recognises the hard work and achievement that goes into course success and it can help your future career opportunities by adding this onto your LinkedIn profile.

Go to your LinkedIn page and click edit.

Under Licenses and Certifications click the + icon to add a new one.

Search for International Compliance Association as the issuing organisation and add your qualification name and dates. 

Don't forget to share this with your network - LinkedIn doesn't automatically share it for you.

Help and support

Alternatively contact us on: +44(0)121 362 7534 / icainfo@int-comp.org (Course information)

or +44(0)121 362 7533 / learningsupport@int-comp.org (Enrolled learners)

or +44(0)121 362 7747 / membership@int-comp.org (Membership)

or +44(0)121 362 7657 / assessment@int-comp.org (Assessment)

or +44 (0) 121 362 7503 / epa@int-comp.org (End Point Assessment)